What is included in your kits?

To get you started on your embroidery journey, all our kits include:
- Cotton Fabric with a printed pattern to follow (washes off with water) 
- Coloured cotton threads
- Embroidery needles
- Easy step by step instructions
- Bamboo or Wooden Embroidery hoop (size will change depending on design)

What do the gift box kits look like?

Some kits now come with a gift box upgrade option. These kits come with everything you know and expect from our embroidery kits but are in a high-quality custom box and sleeve as seen below. 

When will my order be posted?

All our packages are posted within a week of ordering from Sydney. During recent times there have been some delays, if you are concerned about your order feel free to email me! :)
We offer Standard Shipping (5 - 10 business days, $7-10) and Express Shipping (2 -3 business days, $15) Australia wide.
International shipping is $15 and takes 5-10 business days pending on your location. Visit the DHL website for more information on international shipping times if needed.
After your order has been packed and sent, you will receive a shipping confirmation email with your tracking details and a link to the couriers site so you can easily keep and eye on your order! 

How long do they take to embroider?

Each pattern is different and depending on your skill level they may take anywhere from 5 - 12+ hours to complete. Take your time, and enjoy the process :)

What are your business hours for contacting you?

Monday - Friday from 9am-5pm, excluding public holidays. Please email us if you have any enquiries. Sometimes it takes us longer to get through our social platform messages. 

Do you do Wholesale?

Yes! After 1.5 years of selling Stitched Up Kits online, we are so excited to step into the retail world with a tested and considered product. If you are interested in becoming a future stockist, please email us customerservice@stitchedupkits.com (or go to the contact us page).

Where are your kits made?

Our kits are assembled in our factory in Yiwu by our really loving team. Orders are processed and dispatched in Sydney. 

Entering Discount/Gift Card Code 

If you have a discount code, you can enter it at the checkout and your order total will change.

What can I do if my discount code isn't working?

Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact us at customerservice@stitchedupkits.com.

Can I change my order? 

As our warehouse starts processing orders immediately after they are placed, we are not able to make any changes or cancel orders. However, depending on the situation you can send us an email and we’ll see what we can do.

Where is my package?

We provide you with a tracking code so you are able to see where your product is while transiting. If it has been over 2 weeks contact us and we will help you out!

What do I do if I receive a faulty or broken item in my kit? 

Please email us ASAP with your order number and the product name, and we will arrange a replacement or refund for you. For a faulty item, we request that you also include a photo of the default. 

How can I track my order?

Once your order is dispatched you will receive shipping confirmation email, along with tracking details for your order.