Orders are shipped within 1-2 business days of being placed. Deliveries to addresses outside of metro areas (150km+) may take slightly longer to arrive. On average, you can expect an extra 3-4 business days.
As soon as you place your order you will receive an order confirmation e-mail. Once we dispatch your order you will recieve your shipment tracking number via email, so you can easily keep a close eye on when your kits will be with you!
CUSTOMS, DUTIES & TAXES
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc). International orders may incur an import tax
RETURNS, REFUNDS & EXCHANGES - you have 30 days!
If you aren't happy with your kit then you can return it. If for any reason you do not absolutely love your kit we will gladly issue a refund for the value of the merchandise or exchange your items within 30 days of purchase.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it and in the original packaging. Gift Vouchers are not be eligible for a return.
LEVEL 1 - COMPLETELY BEGINNER FRIENDLY
If you have never embroidered before, any kit here is a great place to start! They are significantly less involved and have fewer stitching techniques than other kits, so you won't feel disheartened or get discouraged by the size of the task at hand. If you are a more experienced embroiderer, you can definitely still enjoy these kits - you will find them very relaxing and satisfying!
LEVEL 2 - INTERMEDIATE / BEGINNER
Okay so you have embroidered before or you are good at sewing, or maybe this is your first time and you want a challenge. All kits in this category involve more techniques than the level 1 kits, and more overall time to complete
LEVEL 3 - INTERMEDIATE / ADVANCED
You have embroidered before and feel confident with all basic techniques. You want a project that will take up some more time, or maybe you just love the design and want to give it a go! If that sounds like you, you'll love our level 3 kits.